![]() ![]() Keep on reading to find out why and how you can easily create one, as well as what options to include in your own survey. The best way to automate and speed up this process to a certain extent is by using a How Did You Hear About Us? survey or form. While it’s always nice to have a friendly face-to-face chat with your customer to find out more about their customer journey, it’s hardly always doable in practice. One of the easiest ways to do so is simply by asking the “How did you hear about us?” question.Īfter a customer gives you a call, sends an email, walks into your store, or makes an online purchase, naturally you’re curious about how they found and why they chose you and not some of your competitors. It allows you to pinpoint which marketing efforts already work well and which ones you need to improve or stop using. Tying paying customers to marketing channels or advertising sources that brought them to your business can be vital for your growth.
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